TechCollective is a worker-owned cooperative offering enterprise-grade technical support to small businesses & non-profits. Our teams in San Francisco & Boston work with hundreds of such clients every year. We would love to do the same for your organization! Mac or PC, local or cloud, we've got you covered.
Learn more about what makes TechCollective different than most tech support companies!
It doesn't matter what state your organization's I.T. systems are in. We will work with you to build a modern, stable, platform. Our goal is to allow you to get things done without worrying about technology disasters. Below are just some of the services we offer. If you don't see something or have questions, don't hesitate to ask!
We will sit down with you in person to go over your technology needs and future goals. It also helps us learn as much as we can about you, your workers and your organization.
After our consultation, we will come back and document your critical technology infrastructure. Once completed (a process that usually takes an hour or two), we will give you a copy for your own records. It will contain enough detail to bring it to any IT expert and enable them to pick up where we left off. This is something few support companies do. It's part of our belief in giving you control over your information.
Once we have figured out your goals and current environment, we create a custom plan. The plan is split into stages and will include full cost estimates for labor and parts. We will then work with you to create a timeline for implementation.
After we've settled on a plan and schedule, we perform whatever the outlined tasks are. This process is different for every client but the goal is the same. A more stable and productive environment that allows you to get work done.
Nothing lasts forever, especially in the tech world. Once the dust settles from remediation, the real trick is keeping everything stable. We help you by offering our Service Level Agreement. This includes 24/7 remote monitoring, security patch installations, and more. For more information, choose Boston or San Francisco.
Most organizations have very similar technical needs; from email and calendaring to backup and internet access. We have taken all of these requirements and boiled them down to five simple categories, which we call our Sphere's of Information Technology: Security, Connectivity, Storage, Monitoring, & Support.
When we meet with you for a Free Consultation, we use these 'spheres' to prioritize custom solutions for your specific needs. Our goal is to make sure that everyone is on the same page and that tasks are prioritized correctly.
Without a solid strategy for security, your company is vulnerable to threats both inside and out. We will work with you to develop policies and systems that make sense for your specific needs.
Using the right hardware, software, and services is critical to keeping your organization operating smoothly. Figuring out that combination is fundamental to supporting you.
Whether your critical data is on a local server or a cloud service, we help guard it against disaster. Additionally, we help you access it in any way you choose.
We believe in keeping you in the loop when it comes to your systems and their health. Our tools can even spot trouble long before it impacts your workflow.
We are not just here for when emergencies occur, but also to assist when your needs change. From helping plan for future growth, to giving you new tools to improve efficiency. We try to look at your technology needs in a holistic way.