TechCollective is worker-owned - our technicians are business owners who are invested in our clients. For 14 years we’ve provided enterprise-class tech support to hundreds of businesses and nonprofits. Contact us for a free consultation to learn how we can support your organization.
We have had a fantastic experience with TechCollective. We're a small software company, and TechCollective has quickly become our go-to for all of our IT needs that are above our pay grade.
My nonprofit contracted an IT project to the Boston TechCollective... not only did they come in within the contract budget, they communicated with us throughout the entire process, and were extremely flexible.
I run a small medical office with a server and a dozen workstations… they are very responsive with IT support when something goes wrong, and they keep on top of security updates. Excellent business partner for me.
There's no need to look elsewhere. These guys are amazing. The staff is friendly, explains everything in understandable detail, and they're fast and responsive.
Cross Platform Services
At TechCollective, we will work with you to find the right solution for your business. Whether you’re on Windows, Mac, or Linux; Google Workspace or Office 365, our goal is to allow you to get things done without worrying about technology disasters. We offer hourly or project-based pricing, as well as flexible monthly service plans.
Below are just some of the services we offer. If you don't see something or have questions, don't hesitate to ask!
The Five Spheres
Most organizations have very similar technical needs; from email and calendars, to backup and internet access. We have taken these requirements and boiled them down to five simple categories. These 'spheres' are used to prioritize custom solutions for your specific needs.
Today’s workplace is often a mix of company-issued computers, personal devices, remote connections and more. This can open your network up to multiple paths of attack; taking a comprehensive approach to security is more important than ever. We make sure every computer and server has proper antivirus protection, receives managed security updates, and reports back to our centralized management system where we can monitor for, and respond to, threats. We take a similar approach to locking down your network, preventing threats from the outside by deploying enterprise grade firewalls from Ubiquiti and Meraki, and keeping the equipment up to date and secure.
- Pro-active network security
- Endpoint protection (antivirus)
- Device encryption
- Centralized update management
- Industry compliance (HIPAA, PCI, etc.)
- Secure remote connections (VPN)
One of the most important services we offer is day-to-day monitoring. Our suite of tools allow us to spot trouble long before it impacts your workflow. Whether it’s an internet outage, a hard drive starting to fail, or a ransom-ware attack beginning to take place, we will be at the front lines on your behalf. To facilitate this, we maintain a centralized management system that alerts us to common hardware and software problems. This allows us to zero in on problems quickly, greatly reducing any downtime. You are always kept in the loop when it comes to your systems and their health. Our thorough documentation of your technology infrastructure is always readily available should you ever need it.
- Network uptime & usage tracking
- Desktop, laptop, & server monitoring
- Security alerts & analysis
- Detailed support documentation
- No long term contracts
- Your data is always yours
One of the most vital parts of any organization is the data that keeps it running. Whether that’s folders full of spreadsheets, detailed client databases, terabytes of video content, or anything else, it’s critical that it’s safeguarded from disaster. Our approach focuses on helping you make sure your current data is backed up properly, and just as importantly, available to the folks who need it most. When it comes to protecting data, we never use “white-label” services for backup or storage; your data is yours; we just make sure it’s secure and easily accessible. We will work with you to develop strategies to access it in any way you choose, whether it’s cloud-hosted or on a traditional server in your office.
- Backup solutions (Datto, Backblaze, etc.)
- Cloud services (Google Drive, DropBox, OneDrive, etc.)
- HIPAA compliant storage & backup
- File servers (Windows, QNAP, Synology, etc.)
- Data migration & consolidation
- Security permissions & audits
Whether your employees work in a central office or are scattered across the country, our goal is to keep you connected. Using the right combinations of hardware, software, and services is critical to keeping your organization operating smoothly. It starts with your network infrastructure; we’ll work to make sure your core network is fast, reliable, and secure. To stay connected outside of the office, we can provide remote VPN connections and support most major cloud services.
- Google Workspace & Microsoft Office 365
- Team communications (email, Zoom, Slack, etc.)
- Network infrastructure & security
- Printer & scanner management
- VPN & cloud strategies
- Office moves
We’re not just here for when emergencies occur, but also to assist when your needs change or people in your organization simply require some technology help. Whether it’s email issues, connection problems, slow system performance, or getting someone connected to a printer, we’ve got you covered. Some members of our team have been in the industry for over twenty years. As a result, we can rapidly diagnose problems and provide fast, accurate support, often with minimal descriptions from folks who are less tech-savvy. When problems do arise, we guarantee our SLA customers a one hour response time, though we aim to respond much sooner if possible
- Emergency “break/fix” issues
- Day-to-day tech support
- Long-term strategic planning
- Hardware & software purchasing
- Centralized ticketing system
- SLA response times under one hour
We provide low cost, month-to-month service plans (SLAs), designed to be flexible and grow with your business. We guarantee a one-hour response (during business hours), and we never charge a fee to go onsite for any issues within scope.
Boston / New Orleans
secure your devices
- Windows, Mac, and Linux
- Managed OS & security updates
- ESET Endpoint Antivirus
- Preventative maintenance
- Hardware monitoring
support your users
- Full end-user support
- Software troubleshooting
- User account management
- Priority response time
- & more