TechCollective Careers Now Hiring

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Now hiring remote support technician

Level II Field Tech

TechCollective is a worker-owned IT service provider based in Cambridge, MA supporting businesses and nonprofits in the Boston area. As this is an on-site technician role supporting our clients, daily travel around the Boston area is required. Applicants must also be comfortable speaking to clients in person as well as over phone and the occasional video conference.

We provide a casual, flexible work environment, generous benefits, and the opportunity to learn and gain experience. Additionally, as TechCollective is a worker-owned business, a successful hire is also put on a path to equal ownership of our company, earning equity and dividends over time. We are all working together to create the business we want to work for! 

Required Qualifications:

  • 2+ years desktop support (Level II or similar)
  • Strong interpersonal skills (you’ll be dealing directly with clients)
  • Windows and MacOS troubleshooting
  • Network troubleshooting (configuring routers/firewalls, switches, etc)
  • Network concepts (DHCP, DNS, VLANs, etc.)
  • Detail oriented
  • Personal vehicle, and willingness to travel to clients in the Boston area

Bonus Skills:

  • Google Workspace and Microsoft 365 management
  • Windows Server (active directory, group policy, file sharing, permissions)
  • Linux and command line experience

Salary Range: $52k-$64k

Now hiring remote support technician

About TechCollective

We're a Cooperative: a business democratically-owned and operated by its workers. As such, we're looking for someone who is excited about being part of a worker-owned business. We want someone who will be as invested as we are in making TechCollective a long-term success.

What we offer:

  • Unlimited paid time off
  • Patronage (dividends) for owners during profitable years
  • Health and Dental insurance (50%)
  • Flexible work environment
  • Opportunity for ownership, and having a say in how the company is run
  • Opportunity for professional growth and development

We're accepting applications via email only, at careers@techcollective.com (no calls please). Send resume and cover letter.

Now hiring remote support technician

Potential Interview Questions

Experience

  • What kind of IT experience do you have?
  • ­Programming experience?
  • ­Project management experience?
  • Customer Service experience?
  • Experience teaching non-techs to use computers?
  • Windows & Mac desktop support experience?
  • Domain experience?
  • Experience with cloud services like Google Workspace & Microsoft’s Office 365.
  • Experience with enterprise networking products.
  • Wiki experience?
  • Ticketing system experience?
  • What remote support tools are you familiar with?
  • Certificates? HIPAA?

Technical Questions (Networking)

  • What is the difference between static and dynamic IP addresses?
  • What is DHCP? 
  • What is a static reservation?
  • What is DNS? What does it do? Why would I want one in the office?
  • What is a gateway?
  • What is an MX Record?
  • If a user complained that their ‘internet’ was slow, what could be potential reasons?
  • What information should you find in “good” site documentation?

Technical Questions (Software)

  • What is Group Policy?
  • What do you know about Active Directory?
  • How familiar are you with troubleshooting Microsoft Office problems? 
  • What is a normal.dotm file?
  • Why would you rebuild an Outlook profile?
  • What common business software are you most familiar with? (Quickbooks, Adobe, etc.)
  • Are you familiar with the admin portals for G Suite or Office 365?
  • If a user describes their system as “slow”, what are some potential causes?
  • If an OS X user tells you that browsers or other software aren’t remembering passwords, what could that mean?
  • Why would an individual want to RDP into another system?
  • If a computer (regardless of OS) appears non-booting, what is the first thing you would want to know?

Technical Questions (Security)

  • What are the three factors of all security? (something you know, something you have, something you are)
  • What is an SSID? 
  • What is WPA AES/PSK?
  • When is it acceptable to open ports on a router?
  • What security benefits do you get by hiding an SSID? (trick)
  • Why would someone use a VPN?
  • What is multifactor or 2fa? Do you use it?
  • What is a password manager? Do you use one?
  • What is full-disk encryption? 
  • How secure is email?
  • What’s the difference between encryption in transit vs at rest?